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Showing posts from December, 2023

Transforming Employee Engagement: A Shift from Touchpoints to Touchhearts

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In the dynamic landscape of modern business, organizations face a pressing need to move beyond conventional employee engagement practices. Macro-economic shifts and evolving employee preferences, notably among Gen Z, underscore the necessity for a profound transformation in how companies view and interact with their workforce. Jobs are no longer seen merely as a means to meet basic needs or financial obligations. Contemporary employees, particularly the emerging Gen Z workforce, seek meaningful experiences at work. The desire for attention, respect, and a sense of euphoria comparable to high-end retail experiences is increasingly becoming a driving force in employee expectations. The paradigm shift extends to how employees wish to be perceived - not just as workers but as "Customers." This implies a departure from traditional employer-employee relationships towards a model where HR frameworks are agile, adapting seamlessly to the diverse and fluid needs of modern talent. Havi...