Onboarding Buddy System

What Is an Onboarding Buddy?

An onboarding buddy is a current employee who serves as a new hire’s support system through their onboarding experience.  New employee onboarding buddies can assist their new hires in acclimatising to the company and their specific roles.

Incorporating an employee onboarding buddy system can help new hires navigate their questions and concerns when adjusting to their new work environment.

Benefits of Assigning New Employees a Buddy

There are several benefits to implementing a new employee onboarding buddy system, including:

·      Providing context. New employees are not familiar with the contextual surroundings of their work environment when they join a company. Onboarding buddies can provide context regarding who the key stakeholders are, how to navigate through the organization   and approach day-to-day responsibilities, what the unspoken company rules and policies are and other information.

·    Boosting productivity. Allowing new hires collaborate on introductory-level tasks via the buddy system can help them feel comfortable on the job and boost productivity   early in their time with the company.

·      Improving new employee satisfaction. Pairing a new hire with a current employee who has experienced success in the role can help ease the new employee’s nerves, better train them on their responsibilities and improve overall satisfaction   in the role.

What Is an Employee Satisfaction Rate?

Employee satisfaction is closely linked with work satisfaction. If employee contentment is high, they are more likely to be retained, work hard and contribute to a great corporate culture. Employees have a higher chance of leaving a company early if their satisfaction is low, as well as producing lower quality work and potentially adding negative elements to your employee culture.

Why Is Employee Satisfaction Rate Important?

Employee satisfaction is critical because it has a direct influence on the health of your company. Here are just a few of the areas that greatly benefit from high employee satisfaction, as well as areas that can be harmed if employee contentment is low.

·    Retention. Retained employees will always be the bread and butter of every successful venture in your business.. Everything stems from tenured employees, from higher productivity, better in-house hires, greater overall quality, and increased customer satisfaction. The benefits of retained employees outweigh everything else in terms of importance.

·  Productivity. Happier employees produce better results, plain and simple. If your employees’ job satisfaction is high, their productivity will follow.

·  Future leaders. If you desire to naturally groom top talent for executive positions, building upon loyalty that comes from higher job satisfaction is a great place to start. Leaning into your best people to execute on their leadership styles is far easier when they have higher satisfaction at the base.

·  Better in-house hires. Employees who enjoy their jobs will respect their jobs, and when they refer friends or peers to be a part of your business, you’ll be sure that they keep your standards in mind when picking out additional talent. As a result, referral-based hires will be more accurate and more reliable.

·   Increased loyalty. Loyal employees will always stick with your business through thick and thin, overproduce in the hardest of times and overdeliver in the best of times. Loyalty isn’t easily earned and it’s tough to lose when job satisfaction is at a max.






Responsibilities of an Onboarding Buddy

Specific responsibilities are often called out in the new employee onboarding buddy guidelines. The following responsibilities are common for individuals participating in an onboarding buddy system in most industries.

1. Meet the New Employee on Their First Day

A new employees day one  at a new company can be a stressful and nerve – wracking   event. The new hire’s onboarding buddy should be waiting to greet them as they enter the office. An onboarding buddy can ease the tension, especially while waiting for orientation to begin.

2. Introduce the New Hire to Other Employees

In the first days on the job, the onboarding employee should make a point to introduce the new hire to as many co-workers as possible. Onboarding buddies should focus on introducing direct team members that the new employee will work with on a regular basis.

Additionally, they can ask the new hire what activities they are interested in to try and find co-workers who share similar interests.

3. Answer Questions About the Job and the Company

One of the most important responsibilities of an onboarding buddy is to answer questions about the company and about the specific position. Onboarding buddies will hold a similar role as the new hire they’re supporting, so they should share first hand experiences that can help answer questions and ease concerns.

Since they’re on the same level of the organization hierarchy   new hires will likely feel more comfortable asking their onboarding buddy questions as compared to asking a direct manager .

 4. Take the New Employee on a Tour of the Workplace

On a new employee’s first day, their onboarding buddy should give them a workplace tour.   They should highlight any areas that are unique to the company and the sections of the office that the new hire can expect to spend most of their time in.

5. Teaching the New Hire Unfamiliar Tasks

Another key responsibility that onboarding buddies own is teaching their new hire unfamiliar tasks. New employees are not expected to be able to complete every task and requirement of their new position on the first day.

The onboarding buddy should have sufficient experience in all areas of their role and be able to assist new hires on tasks where they’re lacking experience.

6. Covering the Company Guidelines, Culture and Unwritten Rules

Outside of the hard skills that need to be developed, new hires are not aware of all the company guidelines and the nuances of your organizational culture.   Onboarding buddies serve as an informal support system that can help inform new hires about the culture and prepare them for any unwritten rules that apply at the company and in the office.

7. Allowing the New Hire to Shadow On The Job

Most new hires won’t be prepared to jump into their day-to-day responsibilities on the first day, or even within the first few weeks. Onboarding buddies can have their new hires be shadowed  on relevant tasks to get an idea of how the job is completed.

8. Hold Weekly Check-In Meetings

Along with the tasks mentioned above, onboarding buddies should hold weekly check in meetings with their new hires   for at least the first two months of their tenure. This can be through a calendar hold in a conference room or via an informal lunch meeting.

In these meetings, the onboarding buddy should gauge how comfortable new employees are in the company and their role. They should be sure to answer any lingering questions until the new employee feels completely acclimated to the company.

 9.Be patient.

New hires are nervous and won’t understand everything on the first day. Be patient with them and make sure to confirm that the new employee is confident in each task they are introduced to.

 10.Offer feedback. 

Feedback in the form of constructive criticism and praise can expedite a new hire’s productivity in their role. Onboarding buddies should offer advice on how to better approach tasks that new hires struggle with and provide praise for a job well done.  

 11.Don’t try to cover everything at once.

Overwhelming a new hire with information will only hinder their progress when onboarding. Onboarding buddies should take it slow and make sure their new hire completely understands what they’re covering before moving on to the next piece of information.

 12.Don’t try to force the relationship. 

Not all working relationships are perfect from the start. There may be a difference in personality type or learning style between a new hire and their onboarding buddy. Instead of trying to force the relationship or abandoning it altogether, take time to allow the relationship to form naturally.  

Costs of Not Having a Good Onboarding Program

Many employers mistakenly think that having employees fill out new-hire paperwork is onboarding, and it’s enough. They leave the employee to fend for themselves, depending on their teammates (who may or may not be motivated themselves) to train and integrate them into the company. Not taking the time up front to set your employee up for success can lead to:

·       Increased turnover

·       Increased overhead costs

·       A bad reputation

·       Lower productivity

 Sincerely, 
Manikandan Balasubramanian
IamanHR

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